Privacy Policy

Kairosaion Theke LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cassiafrost.com, and when you use our services.

By using our website or our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Table of Contents

1. Information We Collect

A. Personal Information

i. Personal information you disclose

We collect personal information that you voluntarily provide to us when contacting us or using our services. The personal information that we collect depends on the context of your interactions with us, and may include:

• Names, which may include name prefixes, first names, middle names, last names, maiden names, name suffixes, or nicknames
• Email addresses
• Social media handles
• Phone numbers
• Mailing addresses
• Birth data, which may include date, time, or location of birth
• Date, time, or location information for other life events
• Any additional information you provide when contacting us or using our services

When you book services through our website, scheduling information (such as your name, email address, and appointment time) is collected and processed by Cal.com, our scheduling provider. You may find their privacy policy here: https://cal.com/privacy

Birth data and any other sensitive information you provide during booking are sent to us via email, and are also visible to us within our Cal.com dashboard. This information is not included in the calendar entry.

If services take place via Zoom, we may record or transcribe the session, with your verbal consent given before any recording or transcription takes place, so that we may provide you with a copy for your own reference. You may find Zoom’s privacy policy here: https://www.zoom.com/en/trust/privacy/

ii. Payment information

If you make a purchase, we collect data that is necessary to process your payment, which may include:

• Your payment instrument number (such as a credit card number or payment token ID)
• The expiration date of your payment instrument
• The security code associated with your payment instrument
• The billing address or zip code associated with your payment instrument

All payment data is processed and stored by Stripe (if you make a purchase through our website) or Square (if you make a purchase in person). You may find their privacy policies below:

B. Automatically Collected Information

We use cookies and similar tracking technologies, processed by Google Analytics, to analyze website traffic and user behavior in order to improve the user experience and the functionality of our site. We collect data related to your use of our site, which may include:

• IP addresses
• Approximate geographic locations, derived from IP addresses
• Browser information
• Device information, including operating system and screen resolution
• On-site navigation and event data, including pages visited, clicks, and form submissions
• Other engagement metrics, including bounce rate, scrolling depth, and time spent on our site
• Referring websites

You may find the applicable Google privacy policy here: How Google uses information from sites or apps that use our services

You can manage your cookie preferences through your browser settings. Additionally, you can opt out of allowing your data to be tracked and used by Google Analytics with the Google Analytics Opt-out Browser Add-on.

If we embed content from third-party platforms, these platforms may collect data from visitors who view the embedded page, in accordance with their own privacy policies.

2. How We Use Your Information

A. Business Purposes

We process your information for purposes based on legitimate business interests, in order to enter into or perform a contract with you, or with your consent. We use the information we collect or receive:

• To deliver purchased services, which may include the generation of astrological charts from birth data (date, time, or location) or similar information associated with other life events, or the recording or transcription of services
• To identify and prepare for scheduled services, including reviewing birth data and any other sensitive information provided during booking
• To respond to inquiries and provide user support
• To send newsletters and promotional communications, which you may opt out of at any time by emailing us at newsletter@cassiafrost.com
• To share testimonials submitted to us, which we may display on our website, social media, or in promotional materials

B. Website Purposes

We use your data to provide, operate, and improve our website, and to monitor and analyze our site’s performance and security, using the cookies and analytics tools described in Section 1.B.

C. Astrological Research and Product Development

We process your information for astrological research and product development purposes, including generating astrological charts and data for analysis, only with your consent. If research findings are shared publicly or with third parties, all data is anonymized or aggregated to protect your privacy, unless you provide written consent for your information to be shared in identifiable form.

You may opt out of allowing your information to be used for any purpose other than the fulfillment of purchased services at any time by emailing us at consultations@cassiafrost.com. This option is also available at the time of purchase. Opting out at any point applies to all data you have provided, past and future—none of it will be used beyond service fulfillment going forward.

D. Legal Obligations

We may use or disclose your data to comply with applicable laws, regulations, subpoenas, court orders, or other legal processes, or to respond to lawful requests from public authorities.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Scheduling Providers: We use Cal.com to manage bookings. Scheduling information you provide (such as your name, email, and appointment time) is stored by Cal.com as part of providing this service. You may find their privacy policy here: https://cal.com/privacy
• Calendar Services: Appointment details (such as your name, email, and appointment time) are added to our calendar to manage our schedule. Birth data and any other sensitive information are not included in the calendar entry.
• Payment Processors: All payment data is processed and stored by Stripe (for online purchases) or Square (for in-person purchases). You may find their privacy policies here:

• Video Conferencing: If services take place via Zoom, session recordings or transcripts are processed and stored by Zoom as part of providing this service. You may find their privacy policy here: https://www.zoom.com/en/trust/privacy/
• Legal Obligations: We may disclose your information to comply with applicable laws, regulations, subpoenas, court orders, or other legal processes, or to respond to lawful requests from public authorities.
• Business Transfers: If our business undergoes a merger, acquisition, or sale, your data may be transferred as part of that transaction.
• Research Recipients: Anonymized or aggregated research insights derived from your information may be published, presented, or shared with third parties.

4. How We Safeguard Your Information

We implement security measures designed to protect your data from unauthorized access, disclosure, or alteration. These measures include:

• Restricting access to your information to authorized personnel only
• Using unique, strong passwords managed through a password manager for all accounts where your information is stored
• Using HTTPS encryption on our website
• Storing birth data used for chart preparation locally on a passcode-protected computer, which is backed up to the cloud
• Storing session recordings and transcripts locally or in Zoom’s cloud storage
• Relying on established third-party processors (Cal.com, Stripe, Square, and Zoom) for scheduling, payment, and video conferencing data, each of which maintains its own security measures as described in their respective privacy policies

However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and Correction: Request the personal data we hold about you, or request correction if our data is inaccurate. Some data (such as payment information) is held directly by our third-party processors, and requests regarding such data may need to be directed to them.
• Opt-Out: Unsubscribe from promotional communications, or opt out of having your information used for research purposes, as described in Sections 2.A and 2.C.
• Data Deletion: Request deletion of your personal data from our active systems, subject to legal obligations. Data retained in backups may persist until those backups are naturally overwritten. Data held by our third-party processors may need to be addressed separately, in accordance with their own retention practices.

You can exercise any of these rights by emailing us at info@cassiafrost.com.

6. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from anyone in this age group. If we have reason to believe that an individual is under the age of 13, we will end the service. If you believe we have inadvertently collected information from a child under 13, please email us at info@cassiafrost.com so that we can take reasonable measures.

7. Third-Party Links

Our website may contain links to third-party websites, including embedded content. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing them with any personal information. See Section 1.B for details on data that may be collected through embedded content.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Last updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@cassiafrost.com

Mailing address: