Last updated
This policy applies to services and products provided by Kairosaion Theke LLC (“we”, “our”, or “us”).
To request a cancellation or reschedule, email us at consultations@cassiafrost.com.
When you book or purchase a consultation, reading, or service with us, you are paying not only for the time spent together, but also for the time we spend researching and analyzing your chart or preparing for your session. For this reason, cancellations made less than 48 hours before our scheduled appointment time will not be refunded.
You may request that your session be rescheduled up until 24 hours before our scheduled appointment time. If you request to reschedule and do not show up for our rescheduled appointment, it will be considered a cancellation of your original appointment, and you will not be refunded.
If you are more than 15 minutes late to our appointment, you will be considered a no-show, and you will not be refunded.
Once a service or product has been delivered or a session has taken place, it is not refundable.
Horary and electional services are nonrefundable, as they do not require a consultation; we will cast the horary chart as soon as we receive your question, or begin work to find your best available election right away.